Sociology Managing Conflict Power Through Influence

Image by Luigi Mengato via FlickrManaging Conflict: Power through InfluenceProgram Objectives: * Define and understand the different sources of conflict. * Resolve conflicts using different strategies. * Identify their own personal conflict resolution style. * Use the different bases of power and change them according to the situation. * Apply influence and explore their relationships with others. * Practice effective methods of intervention and conflict management. * Turn arguments into discussions and create win-win solutions.This program is designed for:Business professionals who want to expand their conflict resolution skills, understand their own emotions and behaviors and find productive ways to manage conflict with influence even when authority is lacking.DEFINITIONS OF CONFLICT * Misconceptions about Conflict * Sources of Conflict * Positive and Negative Factors of Conflict * Business Management and Conflict ResolutionTHOMAS?KILMANN CONFLICT MODE INSTRUMENT * Scoring and Interpretations * Ways of Coping with Conflict * Assumptions and Outcome of Conflict * Managing Conflicts and Using Appropriate Style For More Effective OutcomesINFLUENCING OTHERS IN A PROBLEM-SOLVING CONTEXT * Working Effectively with Team Members * Managing your Emotions, Information and Problems * Tips for Effective Day to Day Conflicts * Resolving Conflict before it Gets Out of Hand * Managing Conflicts with Superiors and SubordinatesIMPORTANCE OF TEAMWORK * Managing Conflict in Teams * Dealing with Dysfunctional Team Roles * Enhancing Communication in a Team * Effective Team Problem Solving * Exercises and Cases on Team EffectivenessINFLUENCE INVENTORY (POWER BASES) * Definitions of Influence and the Bases of Power * Changing the Bases of Power * Leadership Training for Influence and Power * Training and Development for InfluenceTHE ART OF CHANGING HEARTS, MINDS, AND ACTION * Influence and the Psychology of Persuasion * The Power to Change Anything * Developing your Influence from Anywhere in the OrganizationRelated Articles * Managing Conflict: Power through Influence (ramikan.wordpress.com) * Conflict Boss Brings Sanity Back to the Workplace and Lets Managers Get Back to Managing (prweb.com) * Interview Explains How Leaders Can Prevent and Manage Conflict (prweb.com) * Solutions to Workplace Conflict: Management Matters Has the Answer (prweb.com) * Free Webinar : Conflict Resolution Success Stories (socialactions.net) * Creighton University Reintroduces Online Master's in Negotiation and Dispute Resolution (prweb.com) * Notes of resolution: The impact of music on conflict (westallen.typepad.com) * A Meta-Analysis of the Cultural Propositions about Conflict Management Styles in Face-Negotiation Theory (tc.eserver.org) * EMOTIONAL INTELLIGENCE: Improving Conflict Resolution Skills (heninuraini.wordpress.com) * I am (collectivedeliberation.wordpress.com)